Rcasino Privacy Policy — Your Data Protection Our Commitment

📌 1. Introduction

Rcasino (rcasino.im) takes your privacy seriously. This privacy policy explains how rcasino collects, stores, uses, and protects your personal information.

This policy is built in accordance with international data protection laws and the guidelines of our licensing authority. We believe privacy is a fundamental right, and that belief is reflected in everything we do.

By using the rcasino platform, you confirm that you have read and agree to this Privacy Policy. If you have any questions, please reach out to our help centre.

📋 2. What Information We Collect

Rcasino collects various types of information necessary for providing secure services, verifying identity, and meeting legal obligations.

🔍 3. How We Collect Information

Rcasino collects information through several methods. You should have a clear understanding of each one.

• Directly Provided Information: Information you provide directly — during registration, KYC verification, or when contacting support.
• Automatically Collected Information: Information collected automatically while using the platform, such as IP address, login time, and gaming session data.
• Via cookies: Information collected through cookies and similar technologies while browsing the website.
• From Third Parties: Information received from payment providers or identity verification agencies.

We only collect information that is necessary to provide our services. We do not engage in the collection of excessive or unnecessary data.

🎯 4. Purpose of Data Use

Rcasino uses your data for the purposes listed below. Each purpose is tied to service delivery or a legal obligation.

• Creating, managing, and verifying accounts.
• Processing deposits and withdrawals.
• Preventing fraud, money laundering, and illegal activities.
• Fulfilling legal and regulatory obligations.
• Providing customer service and technical support.
• Managing responsible gaming tools.
• Improving the platform and enhancing the user experience.
• Sending promotional offers and newsletters with your consent.

🤝 5. Data Sharing Policy

Rcasino never sells your personal data to third parties. However, limited information may need to be shared in certain specific circumstances.

• Payment Providers: Necessary information is shared to process financial transactions with bKash, Nagad, or your bank.
• Identity Verification Services: Sharing data with approved third-party verification agencies as part of the KYC process.
• Regulatory Authorities: When required by legal obligation or at the request of a licensing authority.
• Law Enforcement: In response to a court order or lawful investigation.
• Technology Partners: With cloud storage and cybersecurity providers who support platform operations.

Only the minimum necessary data is shared in all cases. Third-party partners are contractually bound to uphold the same privacy standards.

🍪 6. Cookie Policy

Rcasino uses cookies and similar tracking technologies on its website to enhance your browsing experience and keep the platform running smoothly.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the platform.

🗄️ 7. Data Retention Period

Rcasino retains your data only for as long as necessary. All information is generally kept while your account is active. Some data may be retained for a defined period after account closure.

• Financial transaction data: retained for a minimum of 5 years as required by law.
• KYC documents: up to 5 years after account closure.
• Gaming History: Full history is retained for active accounts.
• Support conversations: retained for up to 3 years.
• After the designated period, data is securely deleted.

⚖️ 8. Your Rights

As an rcasino user, you have the following rights over your own data.

To exercise any of these rights, email us at support@rcasino.im or contact the help center. We typically respond within 30 days.

👶 9. Protection of Minors

Rcasino is firmly committed to protecting minors (under 18). We do not knowingly collect data from or provide services to anyone under the age of 18.

• Age is verified at registration. No one under 18 may create an account.
• Any account found to belong to a minor will be closed immediately.
• If you believe your child is using rcasino, please contact us immediately.

🔄 10. Policy Updates

Rcasino may update this Privacy Policy at any time. For significant changes, you will be notified by email or via a notice on the platform.

• The date of each update is displayed at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• You have the right to close your account if you do not agree to the updated policy.

📬 11. Contact

Contact us for any questions, complaints, or data requests related to this Privacy Policy.

You can also reach us via live chat in our help centre. Our Bengali-speaking support team is available 24/7, every day of the week.